Shipping policy
At PursueHeR, we want your order to reach you safely and as expected. Please review the information below before placing your order.
Where We Ship
PursueHeR currently ships physical products within the United States.
We do not currently offer international shipping.
Free U.S. Shipping
We offer free standard shipping on eligible physical product orders within the United States.
Any expedited or additional shipping options, when available, will be displayed at checkout and may require an additional fee.
Processing Times
Orders are typically processed within 2–3 business days after your order is placed.
Business days do not include weekends or U.S. holidays. During product launches, holidays, special promotions, or periods of unusually high order volume, processing may take longer.
Once your order has shipped, you will receive a shipping confirmation with tracking information when available.
Estimated Delivery
After your order has been processed, standard shipping typically takes approximately 5–7 business days.
Delivery estimates are not guaranteed. Carrier delays, weather, holidays, and other circumstances outside of PursueHeR's control may affect delivery times.
Please Check Your Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, contact us at info@pursueher.solutions as soon as possible.
We will make every reasonable effort to update your address if your order has not yet shipped. Once an order has been shipped, we may not be able to change or redirect the delivery.
Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer.
Lost or Missing Packages
If your tracking information shows that your package has not been delivered within the expected timeframe, please contact us at info@pursueher.solutions.
We will help you review the tracking information and determine the appropriate next steps. PursueHeR is not responsible for delays caused by the shipping carrier, but we will do our best to assist you in resolving delivery issues.
If tracking shows a package as delivered but you cannot locate it, please check with members of your household, neighbors, your delivery location, and the shipping carrier before contacting us.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged or defective, or you receive the wrong item, please contact info@pursueher.solutions within 7 days of delivery.
Please include:
- Your name and order number
- A description of the issue
- Photos of the product and packaging
We will review the issue and, when appropriate, provide a replacement or another reasonable resolution in accordance with our Returns & Refunds Policy.
Returned to Sender
If an order is returned to PursueHeR because of an incorrect or incomplete address, failed delivery attempt, or other delivery issue, please contact us to discuss reshipment.
Additional shipping charges may apply before the order can be shipped again.
Digital Products & Services
Digital products, courses, memberships, coaching, consulting, and other non-physical offerings are delivered electronically or according to the access instructions provided with your purchase and are not subject to this Shipping Policy.
Questions About Your Order
If you have questions about shipping or an existing order, please contact:
PursueHeR
Email: info@pursueher.solutions
Please include your order number when contacting us about an existing purchase.
Last updated: August 2026